A Range of Options for Scenarios and Storytelling

When someone mentions scenario-based learning, do you automatically think of complex branching scenarios? While that’s one way to implement scenarios (and a very effective one!), I don’t think it’s the only option. A range of options are available, from passive to active. Even if you can’t convince your organization to invest in full-blown branching, you can find less intensive alternatives to incorporate scenarios and storytelling. Some of these options can work for both elearning and instructor-led training. In fact, you may already be using some of these methods.

Scenario-Based Learning Options from passive to active

Provided Examples

When I take instructor-led courses, often the most valuable part of the training is the stories the trainer tells. The stories are often about how a real person applied this training in their jobs or about how a failure to apply principles caused problems. Stories with examples make the abstract concrete. It’s one thing to talk about customizing footers in Word; it’s another to tell the story of a past student who manually typed in page numbers for a 400+ page document because she didn’t know how to make it work. (That is a real example from my software training days. In her defense, it wasn’t straightforward numbering. Do you know how to add chapter numbers and how to exclude the first page from the count?)

Examples are the most passive method of using scenarios and storytelling, but they still work. They can be used both in classroom training and elearning. Examples can make concepts relevant, show why a topic is important, or show how others have solved problems.

Mini-Scenarios

Mini-scenarios, or one-question scenario assessments, are slightly more active than just listening to an example. Set up a short scenario and ask learners a multiple choice question. I frequently use this technique with clients who are just dipping their toes in scenario-based learning but aren’t ready to jump into full-blown branching or simulations. You can use this technique for practice or assessment, even in a linear elearning course. In ILT, use a scenario to pose a question to the class. Ask which choice they would make with a show of hands.

Here’s an example:

Andrew is a sales manager who has been struggling to motivate his team. He sent his team to a workshop where they learned about sharing stories about previous happy customers to improve sales. A few salespeople really like using this technique, but he wants everyone to start using it more. In the long term, he wants to change their attitudes about the technique.

What should Andrew do to encourage his team?

  1. Threaten punishment for anyone not using storytelling
  2. Offer a small reward for using storytelling
  3. Offer a large reward for using storytelling

Two Narrators with Decisions

Rather than using a single narrator for elearning voice over, you can use two narrators having a conversation to deliver content. Set up a story where one character has a problem to solve, and a more experienced character mentors and trains the first character how to improve. This is still mostly passive delivery, but it’s more engaging than traditional elearning. Adding a few questions where learners help the narrator solve a problem makes it more active and lets learners practice in a realistic context.

Pamela and Michael discussing coaching

Case Study with Practice

If a case study is just read, it’s a passive example. If you use the case study as a prompt for practice, it’s more active. Case studies are used in both ILT and elearning. They can be used to start discussions (either in person or online) or for group work.

Branching Scenarios

Branching scenarios are one of the most active methods of using scenarios for learning, short of simulations and serious games. Branching lets learners make choices and see the consequences of their actions. It gives them a safe space to fail and learn from mistakes.

Role Play or Simulation

Role play exercises and simulations are some of the most active ways to use storytelling. Simulations and role plays are more immersive and open-ended. Learners must make multiple decisions, and feedback comes in the forms of consequences and may be delayed. Role play exercises require skilled facilitation to keep everything running smoothly and to debrief afterwards. Simulations require more intensive development and resources. Both of these tools can be very effective at practicing skills to improve job performance.

What Else?

What did I forget from my list? How are you using storytelling in your courses? Which of these methods do you find works best for your audience?

Save

12 thoughts on “A Range of Options for Scenarios and Storytelling

  1. Thanks for reminding us of the importance of learner involvement. Passivity is not a good way to learn. You offer some great ideas for making sure the learner has to think through the material and make informed decisions.

    1. I also think sometimes people get stuck thinking the interaction has to be all or nothing. I have talked to people who knew they didn’t have the resources for a branching scenario and therefore thought a passive boring course was the only option.

    1. Sure, there are a number of other options not included here. I’ve seen student-generated stories work very well in educational settings, for example.

      Slobodan, what’s your favorite method that isn’t included in my list? What do you find works well for your audience?

  2. As a twist on using scenarios, I use audio that has been re-recorded from actual customer calls. When re-recording the calls, all the personal information is removed and additional call characteristics such as voice tone and attitude can be added. I will then have the learner select the best resolution to the call using skills they have learned through the training.

What do you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s